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1. About this Notice

This privacy notice provides information about how Daman collects and processes your personal data when you visit our website or mobile applications. It explains what we do with your personal data, how we keep it secure, and your rights concerning your data.

2. Who We Are

Daman is the leading e-commerce platform in South Sinai. Our platform consists of a marketplace that connects sellers with consumers, our logistics service that facilitates shipping and delivery of packages from sellers to consumers, and our payment service that enables transactions among active users on our platform in selected markets.

This website and/or mobile application is operated by one of the Daman Group of Companies, with Daman being the ultimate holding company. Information about our affiliates can be found on our website. Any personal data you provide or we collect is controlled by the specific affiliated company associated with the website and/or mobile application.

3. The Data We Collect About You

Personal data refers to any information that can directly or indirectly identify an individual. We collect your personal data to deliver tailored products and services and to continuously analyze and improve them. We may collect, use, store, and transfer different types of personal data for marketing and service improvement. Daman also uses digital marketing (e.g., Google) to suggest targeted offers.

You provide us with your data when registering or interacting with our website and mobile platforms.

This includes:

A. Information you provide us:
We receive and store data including:

  • Contact details (name, postal addresses, phone numbers, emails)

  • Demographic info (date of birth, age group, gender)

  • Online registration info (passwords, authentication data)

  • Payment info (credit card details, billing addresses)

  • Survey responses

  • Contest entries

  • Marketing preferences

B. Data collected/generated or obtained automatically from third parties:
We automatically collect data on your activity, such as searches, views, downloads, and purchases. We may also receive data from:

  • Shipping providers

  • Payment processors

  • Merchants/brands

  • Advertising providers

Examples of such data:

  • Name, age (or estimated age group)

  • Device details (OS, browser, IP address)

  • Unique device identifiers

  • Visited web pages and duration

  • Product interests and purchases

  • Geolocation, marketing preferences

  • User-generated content (e.g., blog/social posts)

  • Social media username, profile image, and public info

4. Cookies and Other Identifiers

A cookie is a small file containing letters and numbers that we store on your computer, mobile phone, or tablet—with your consent.
Cookies help us distinguish you from other users and provide an enhanced browsing experience.

5. How We Use Your Personal Data

We use your data to operate, develop, and improve our products and services, including:

  • Registering you as a new customer

  • Processing and delivering your orders

  • Managing our relationship with you

  • Enabling participation in promotions, contests, and surveys

  • Improving our website, apps, and services

  • Recommending/advertising products you may like

  • Providing access to partner services

  • Fulfilling legal obligations, such as verifying your identity

  • Fraud detection

6. Legal Basis for Processing Personal Data

We only process your data when we have a lawful basis. This includes:

  • Consent: For example, marketing emails. You may withdraw consent at any time by clicking “unsubscribe.”

  • Legitimate interests: When necessary to understand our customers, promote services, and operate effectively—without infringing your rights.

  • Contract performance: When data is needed to fulfill a purchase or take steps before entering into a contract with you.

  • Legal obligations: To comply with applicable laws.

7. How We Share Your Personal Data

A. We may share your data with third parties for the following purposes:

  • Product/service sales: We may share your data with third-party sellers from whom you purchase items.

  • Third-party service providers: These may assist in order fulfillment, delivery, data analysis, marketing, payments, customer service, etc.

  • Business transfers: Customer data may be transferred as part of mergers, acquisitions, or asset sales.

  • Fraud prevention: We may share data with relevant parties to detect fraud or comply with legal requirements.

B. When sharing your data, we:

  • Require third parties to comply with this Privacy Notice and applicable laws.

  • Allow them to use your data only for specific purposes, under our instructions.

  • Do not permit use for their own purposes.

8. International Data Transfers

We may transfer your personal data across borders if allowed by applicable laws.
We implement safeguards to ensure protection consistent with your country’s standards.
Your rights remain protected under this Privacy Notice and relevant laws.

9. Data Retention

We retain your data only as long as necessary, based on:

  • An ongoing relationship to enhance your experience

  • A valid legal basis for data use

  • Relevant statute of limitations for legal claims

We regularly review and securely delete or anonymize data when no longer needed.

10. Data Security

We’ve implemented measures to prevent accidental loss, unauthorized use, or access to your data.
Access is restricted to staff and partners with a business need to know.
In case of a suspected breach, we’ll notify you and regulatory bodies as legally required.

11. Your Legal Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Request data transfer to another party

  • Withdraw marketing consent at any time

Please keep your data up to date and inform us of any changes.

12. Data Controllers and Contact

If you have questions about this Privacy Notice or how we handle your data, or wish to exercise your legal rights, please contact our Data Privacy Officer:

📧 sales@dmaneg.com/dev
Or use our platform’s contact methods.
We will investigate and respond to all valid complaints within the specified timelines.